Delivery and Returns
UK £3.50 1st class signed for delivery 3 working days approx.
REST OF WORLD £12 Tracked and Signed for delivery 7-10 working days approx.
*Please note working days do not include weekends.
Olivia Divine wants you to be totally satisfied with your order, but if there is a problem, we will offer a refund or exchange within 14 days of receipt.
Refunds will only be offered on goods that are returned within 14 days, otherwise an exchange may be offered, depending on the circumstances.
Due to hygiene reasons, we do not accept returns or exchanges on pierced earrings, headbands and hair accessories.
Please ensure to contact us at :email@example.com within 7 days of receiving your order, prior to returning your goods.
Please include your name, order number and contact details with your returned items.
Return postage fees and tracking are the responsibility of the customer.
If your item arrives broken or faulty, please email immediately at :firstname.lastname@example.org and we will do our best to deal with the matter.
Faulty items will either be replaced or refunded, depending on the circumstances.